THE BASICS

How To Keep It Just Peachy

  • Arrive at least 15 minutes early to the studio.
  • No admittance to class after the start time of class.
  • No cell phones in class.
  • Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class!
  • Instructors and class types are subject to change without notice. Check the class schedule for updates.
  • You book it, you buy it! Whether you waitlist or book into a class, if you’re added to a class we expect you to show up.
  • Classes are non-transferrable or refundable.

GENERAL

Etiquette Policy – Be a kind human & keep it cool….

At NYP positivity goes a long way. Rude or aggressive behavior and words towards any NYP staff member or student in our community will not be tolerated. Be a kind human.

Class Return and Exchange Policy

All NYP services are non-refundable or exchangeable. All sales are final.

Cash Free

Cash free is the way to be. We accept debit cards and all major credit cards. You may save a card on file and charge classes and in-store purchase for your convenience. NYP is not responsible for any bank overdraft fees.

Don’t talk, text, or gram on a phone… in class!

NYP does not allow cell phones in class. If there is an emergency please notify the desk and instructor beforehand! Selfies encouraged pre and post class, show some love and tag @newyorkpilates <3

Merchandise Return Policy

No returns or refunds to original form of payment. Exchanges may be made for NYP credit within 14 days of purchase under the conditions that the item(s) exchanged have original tags and packaging still intact, and that the item(s) are unworn, unused, unstained, and not damaged.

Studio Age Policy

Students 12-13  years of age must attend one private pilates session at NYP to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 12 and 13 may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver at a NYP studio to keep on file.

Students 14 – 15  years of age may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver at a NYP studio to keep on file.

Students 16 – 17 years of age may attend class with a waiver on file signed by a parent or guardian. All waivers must be signed at a NYP studio.

Prenatal Policy

All pregnant students will be required to get instructor approval prior to taking classes during their second trimester (14-27 weeks). Students may receive instructor approval following one scheduled Private Session to learn prenatal modifications. This Prenatal Private session may be purchased at 50% off the normal rate. Upon receiving instructor approval, pregnant students in their second trimester will be limited to Reformer II and Prenatal classes.

In order to maintain a safe and positive experience for all students at NYP, upon reaching the third trimester of pregnancy (after 28 weeks), all NYP students will be limited to Private Pilates Sessions and unable to participate in group classes. Members may inquire with the desk to discuss the possibility of discounted private sessions in their third trimester.

Lost and Found

NYP is not responsible for items lost, misplaced, or stolen while visiting a studio. However, our community of students look out for one another and often return found items to the front desk. If you think you may have lost something, contact the NYP Desk staff via LiveChat to check! Items are held at the desk disposed on a month-to-month basis.

Dog Policy

NYP is a dog friendly studio with the following rules put in place for the safety of all our guests, students and employees:

All dogs visiting our studio must be accompanied by their owner. Dogs are not allowed in the classrooms, class area or privates area of the studio. If the owner is taking class, NYP requires that a well-behaved dog remain in a bag or carrier in the lobby area of the studio while they are unattended by their owner.

At no time will NYP staff be responsible for the care of a student’s dog. If at any time a dog is disruptive, NYP reserves the right to pull their owner out of class without refund or compensation for the missed portion of class. NYP is not responsible for any injury sustained by a dog while at the studio. In the case of a dog causing injury or damage to the studio, the owner is responsible.

CLASS POLICIES

Class Switch Policy

Class switches are not permitted. Late switches cause open reformers in waitlisted classes, which prevents a fellow student from getting into class. Please only book classes you can definitely attend.

Late cancel fees will apply if the request is made within 12 hours of the class for unlimited members.

Single or pack reformer class members are unable to switch classes once the 12 hour cancellation window has lapsed.

Class Lateness Policy

Students are only permitted to enter prior to the start time of class to keep our students safe and the flow of class moving. Please arrive 10 minutes early to secure your spot. 

If you are not present promptly at class start time, your spot can be given to a student waiting on Standby.

If you are denied class entry due to lateness, you may attend a later class on Standby.

Standby Policy

Students must be present at the studio to be added to the Standby List. Students are added to class from the Standby List at class start time if a reformer becomes available. Class entry is granted on a first come, first served basis and is subject to availability. Entry is not guaranteed.

Waitlist Policy

Our system will automatically add you to class if a spot becomes available up until 1 hour before the start time of class. Standard cancellation policies apply. If you anticipate you will not be able to attend class, simply remove yourself from the waitlist 12 hours in advance to avoid late cancel fees.

You will receive an email or text notification confirming when you have been added to class from the waitlist.

Feel free always to LiveChat us with any questions!

Class Cancellation Policy

NYP has a strict 12 hour cancellation policy for all classes. Cancellations made with less than 12 hours notice will result in a $20 Late Cancel fee for all unlimited students and the loss of a credit for all students with single or package pricing options.

Class No Show Policy

If you are not going to make it to class please cancel to allow another student to take your spot. Absence to class without a cancellation will result in a No Show fee of $30 for all unlimited students and the loss of one credit for students with single or package pricing options.

Private and Duet Cancellation Policy

Private and Duet Sessions have a 24 hour cancellation policy. If you need to reschedule, cancel, or miss your session, you will be charged for the full cost of the session or one will be deducted from your package.

Workshop Cancellation Policy

Late Cancellations with less than 24 hours notice will result in loss of credit.

Extension Policy

Students may extend the expiration date of unused credits for 30 days at the cost of $10 / class & $15 / private session. To extend your package Live Message the front desk!

MEMBERSHIPS

Membership Guest Policy

NYP Members receive unlimited first time guest passes!

How to book class for a guest: LiveChat us the name, email, phone number, class time and date request.

Guests passes are valid for new students only. No-show and Late Cancel fees apply and will be charged to the referring member’s account. 

Monthly Unlimited Membership Hold Policy

All members receive one free hold per twelve-month year.  For example: If you suspend your membership from May 15th, 2017 to June 20th, 2017 you would not receive another courtesy suspension until after May 15th, 2018. Additional holds available for $40 / month. Members may place their Membership on hold for a minimum of two weeks and a maximum of six months.

To hold your membership, contact the desk in writing (via Live Message) with the exact begin and end dates needed. You must get written confirmation of both the hold and release of the hold.

Medical suspensions may be put into place free of charge following the receipt of a valid doctor’s note. Pregnant Members may suspend their membership free of charge for students third trimester, see our prenatal policy for more details!

Membership perks do not apply while membership is on suspension. All services and merchandise are available at full market price.

Monthly Unlimited Membership Cancellation Policy

Members may cancel their membership with 30 days written (via email or Live Message) notice and the payment of one final month dues. You will receive an email confirmation outlining your cancellation.

For example: If your payments process on the 14th of each month and you wish for August to be your LAST month of classes, you would request cancellation before August 14th. Your last payment would take place on August 14th and your last day to join us for classes would be September 13th.

Membership monthly rate will be honored as long as membership is maintained. Reinstated membership will be sold at current market rate following cancellation.

If your membership billing fails to process, NYP will try to contact you via email. Your membership will be suspended and ultimately cancelled should you not provide payment within seven days of your bill date.

Consumers Right to Cancellation: You may cancel your membership contract without any penalty or further obligation within three (3) days from purchase date.

Annual Unlimited Membership Cancellation Policy

NYP Annual Unlimited Membership is paid-in-full and expires after 12 months. No cancellations, refunds, or transfers for unused time.

Consumers Right to Cancellation: You may cancel this contract without any penalty or further obligation within three (3) days from this date.

Annual Membership Class No Show fee is $40.

Annual Unlimited members can purchase additional daily classes at $40.

Membership Perks

  • Access to over 325 Classes Per Week.
  • 1 class per day at our NYC locations (does not include classes at NYP Montauk).
  • Additional daily add-on classes available for the discounted rate of $25 / class.
  • 30 days advance booking on all NYC classes.
  • Unlimited first-time guest passes.
  • 15% off single-session Private and Duet sessions (does not apply to package pricing). Discount only applies to sessions in which member is present. 
  • 20% off NYP Merchandise purchased in-studio only.

Annual Membership Hold Policy

Annual Unlimited Members may hold their membership for up to one month (30 days) per year, which may be taken in up to two parts. A hold fee of $40 will be charged for each suspension scheduled, whether full or partial. Membership perks are not available for the duration of your hold.

To hold your membership, contact the desk in writing (via email or Live Message) with the exact start and end dates for suspension. Please allow 24 hours for processing. You must get written confirmation of both the hold and release of the hold.

Medical suspensions are available on a case-by-case basis upon the receipt of a valid doctor’s note. Once you are cleared to come back to class, NYP will need a doctor’s note to release your booking hold following a medical suspension. Pregnant Members may suspend their membership during and after their third trimester, see our Prenatal Policy for more details!

Recurring Pack Contract Cancellation

After first package recurrence has processed, Recurring Pack Members may cancel their membership at any time with written notice (via email or Live Message). Please allow at least 48 hours for processing, no retroactive cancellations and refunds will be made. You will receive an email confirmation outlining your cancellation.

If your billing fails to process, NYP will try to contact you via email. Should you not provide payment within seven days of your bill date, your membership and booking privileges will be suspended until balance is received and account is in good standing.

Consumers Right to Cancellation: You may cancel this contract without any penalty or further obligation within three (3) days from purchase date.

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